Questions · answered plainly

HeatWave buying FAQ

What the listing can and cannot tell you, and who is responsible after the sale.

Does the price include delivery?

No. Freight delivery, and sometimes assembly, is quoted by the seller. Check the delivery terms on the listing before you buy.

What electrical supply does a sauna need?

It varies by model and heater. Check the voltage and amperage in the listing and manual, and confirm the circuit with an electrician.

Can I return a sauna?

Returns depend on the channel. Amazon listings usually follow a 30-day process; brand-store and marketplace terms differ. Confirm who pays return freight before you order.

Who handles the warranty?

The seller on your receipt. The channel comparison shows how that changes between routes.

Are the specifications tested by you?

No. Capacity, heater type and dimensions are what the listing states. We mark them as listing claims and we do not invent figures.

Why does a page say “check live price”?

Prices change and we do not republish figures the seller controls. The link opens the current listing price.