Owner support · independent and unofficial
Support without the runaround
This site does not sell saunas or run a repair service. Here is where to look first, and what to have ready when you contact the seller.
Before you write to support
- The order number and the exact model.
- A photo of the serial plate — usually on the heater panel or the control box.
- The heater type and voltage from your manual.
- What you already tried — breaker, thermostat setting, control reset.
Who is responsible
Warranty and returns belong to the seller on your receipt. The channel comparison explains the difference.
Safety first
Stop using the sauna if the heater sparks, the control panel smokes, a breaker trips repeatedly, or the cabin smells of burning plastic. Cut power at the breaker before inspecting anything.
Support guides
Setup and electrical
Circuit, floor, ventilation and first heat-up.
Read the guide
Manuals, by model
Where the model code is, and how to get the right manual.
Read the guide
Parts and compatibility
Heaters, controls, stones and what is model-specific.
Read the guide
Troubleshooting
No heat, tripped breaker, control errors.
Read the guide
FAQ
Delivery, electrical and warranty, answered plainly.
Read the FAQ
Not sure who to ask?
The seller on your receipt is responsible for the warranty.
See the channels